I was recently checking out at a large retail store and was taken by surprise at the low level of energy and enthusiasm I encountered by the employee ringing up my hand soap and toilet paper. She never made eye contact and when I said “Good morning” she replied “Not for me”.  Suddenly, it was no longer great for me either! Obviously she had missed the training course on Customer Service and it was not my place to give her a free tutorial.  Fortunately, I took a few steps past the checkout lane to buy a hot vanilla latte, only to be greeted by a young woman who gave me a friendly “Hello” and some light and lively remarks about the weather or something else I don’t remember anymore. What I do remember was her cheery smile and happy greeting. This quick experience – from bad, “I don’t want to come back here again” to good, “Okay, I like it again” – gave me the incentive to do a blog on Customer Service Etiquette:

• Greet the customer with a smile. Two separate tasks here but both equally important. Saying “hello” with a warm smile lets the customer know you are not bothered by their multiple cans of starch and dishwashing liquid. Besides the obvious, you are instantly much cuter and more approachable.
• No need for long-winded conversation. A few pleasantries are always nice but it’s not appropriate to talk about how much you hate waking up early to get to work or how your tires are thread bare and the company won’t give you any time off to get them fixed. Oh yes, both of these shared with me this past week.
• Paper or plastic? You may be partial to paper but if the customer says “plastic,” it’s not your job to let them know how they are single-handedly ruining the Earth as we know it today. And, in the event there are not organic eggs in their basket, refrain from mentioning the dangers of hormone injected chickens.
• Keep your eyes in forward motion. If the customer gets to the end of the transaction and forgets ice and stamps, do whatever you can to not roll your eyes at the customer. Leave that gesture to the person standing behind the customer holding everyone else up!
• Do you need help with that one tiny bag? Don’t make the customer feel uncomfortable for asking for carry out assistance. You never know if they have a health issue that prohibits them from carrying even a slightly heavy bag.
• Do not carry on private conversations with fellow employees in the vicinity of customers. It is not okay to hear about your roommate’s bad habits or your date from last night.
• Take pride in your appearance. Most companies have required uniforms but you can go the extra mile and make sure you are dressed to impress. Getting familiar with your iron and washing machine are a couple of good habits that will serve you well in life. Don’t forget to pay attention to the care of your shoes.
• Get off your cell phone. Most companies do not allow cell phones on the floor and there is a good reason. Never keep your customer waiting because you are in mid-text or are finishing up an important conversation with your sister’s best friends neighbor.
• Keep your management issues to yourself. Avoid venting about your coworkers or your boss to customers.  If you have an employee problem, seek direction from a supervisor or your human resource department.
• Smile! Even if you are having the worst day of your life, a smile will go a long way to make your customer feel appreciated for their business and more willing to return for another shopping visit.
• Maintain your cool. If you encounter an angry customer, make every attempt to handle the situation with poise and patience. Avoid taking on the tone of the unhappy customer. If they are belligerent, call your supervisor for backup and keep the line moving.
• Don’t forget to say thank you. It’s always nice to hear someone send you on your way on a positive note.

Make your goal for next week to exemplify excellent customer service–I guarantee it will make your work and your customers’ shopping experience more enjoyable.

Super Bowl 2012 is just around the corner! If you are an avid football fan, you may already be counting down the days to this year’s big game.  Regardless of which team you pull for (or if you’ve been nominated to host this year’s party), take these Super Bowl etiquette tips with you.  Your party will be the talk of the town!

Tips for the Super Bowl Party Host:

1.      Plan (and shop) early.  By now you’ve selected the date and party theme to allow yourself plenty of time to purchase some great invitations and get them out in the mail.  Two weeks ahead of time is a good rule of thumb unless your instincts tell you that you have Super Bowl Party competition.

2. Choose guests who are football fans or will at least enjoy themselves while others are watching the game.

3.      Stock up on game day goodies ahead of time. If you are ordering deli trays or special desserts, make sure to order a little extra for unexpected guests. Plan your grocery list carefully and make sure to ask guests if they have any food allergies. Nothing ruins a great party like an unexpected trip to the emergency room!

3.      Do a little game day homework. Whether you are an enthusiastic fan or a Super Bowl newcomer you will look and feel more comfortable if you know [removed the word “who”] a few of the key players. Dazzle your friends with a few interesting tidbits about a particular player and watch them marvel at your football knowledge – especially if you don’t know a football from a hula hoop.

4.  Encourage your guests to take their hats off for the national anthem. Stop what you are doing to show respect. Mirror the behavior you would like to see from your guests but don’t make them feel uncomfortable if they don’t follow your lead. Most people don’t think about taking their hat off in front of a television but it is a nice gesture if anyone notices.

5.      Make plans for halftime.  Get your guests energized by offering a halftime snack. Don’t bring it out until mid-game and watch them devour your special treat. Plan a game or activity that is fast-paced and fun in the event the Super Bowl commercials aren’t as thrilling as you would have hoped. Another game idea: have a favorite commercial contest and buy a few inexpensive prizes for those that can reenact one of the “smooth moves” from the commercials or half time presentation.

6.      Have a kids room set up for the little ones and hire a babysitter. Offer crafts, kid friendly food and a TV to watch a kid friendly movie.

7.      Get guests involved in party favors. Order M&Ms in game day colors for a [removed “make a”] neat take-home treat! Let guests fill them up in party favor bags and send them home with a memento of the day.

8.  Provide ample seating and coasters for your tables. As with any party, you’ll want to make sure everyone is comfortable

If you are hosting a party at your apartment:

9. Be considerate of your neighbors. Let them know you will be having a party and give them a timeframe – after the party is over, offer them some left over pizza and dessert. Ask your guests to carpool to ensure there are enough spaces to park. You may also wish to notify the apartment office that you’ll be expecting guests and inquire if there is any additional parking. Even if you don’t live in an apartment complex, you may still want to let your neighbors know you are expecting multiple guests so they can prepare for extra cars in the neighborhood. Put out pylons of where guests should not park. Depending on your party size, you may also want to consider hiring a valet.

10.    As an alternative to your apartment, inquire about hosting the party at your neighborhood clubhouse or party room. Using the community barbecue pit is less mess and you will have loads of extra space and probably more fun!

Bonus tips:
- Know when to stop serving alcohol and switch over to coffee or soft drinks. Provide transportation home to those who may have enjoyed one too many of your signature cocktails. “Friends don’t let friends drive drunk.”

Have a wonderful Super Bowl party!

I have the pleasure of working with corporations and universities on a regular basis, inviting them to share their etiquette questions and feedback. I have compiled a list of some of the most commonly asked job interview-related questions…a good read for the new grad and a great refresher for the seasoned professional!

Commonly Asked Business Etiquette Questions: The Job Interview

1.  Should I use an honorific when addressing my interviewer?

Always initiate a greeting or conversation using an honorific and the interviewer’s last name.  If the interviewer requests that you address him or her by their first name, by all means do so but until that time err on the side of caution.

2.  How much should I talk during an interview?

While you don’t want to monopolize the entire interview with needless banter, it’s important to come across as approachable and confident. Make initial small talk but be prepared to answer job related questions with a succinct and confident response.  Do research on the company and write out a draft of potential conversation topics that you will be ready to discuss when asked “Do you have any other questions?”.  It’s important to always have a question ready rather than answering with “No, I think you’ve covered everything.”

3.  If I am sick, should I warn the interviewer of my illness and not shake hands?

If you are well enough to make the interview, you are certainly well enough to shake hands.  It is inappropriate to refuse to give, or receive, a handshake.

4.  Should a woman interviewee stand up for a man interviewer? 

Yes, always. Standing shows respect and courtesy for the other person.

5.  Should a woman interviewer stand up for a man interviewee? 

Yes, always.  In business both men and women stand up for a greeting and farewell.

6.  Should I initiate a double fisted handshake to show goodwill? 

Absolutely not. A double fisted shake is used for close family and friends. It comes across as too familiar or patronizing when you are in a job interview or meeting someone for the first time.

7.  As a man, should I give a woman a lighter handshake than I would a male counterpart? 

A man who gives a woman, or another man, a light handshake sends a message that can be interpreted as weak or insecure.  While your handshake should not be as firm or uncomfortable as a vice grip with either gender, a firm, but not overpowering handshake is a sign of respect both men and women.

8.  If there is a foreign object in someone’s teeth, should I ignore it or tell? 

Use your best judgment, depending on the situation. Discreetly letting someone know they have something in their teeth is a genuine gesture of kindness. However, the job interview may not be the best time to alert someone that there is something in their teeth.  On the other hand…it may be the perfect time!

9.  How many glasses of wine may I order during an interview? 

None. During an interview, accepting a glass of wine or beer is a definite strike against you and a signal to the interviewer that you are not professional.  Always refuse alcohol at a job interview, even if the interviewer orders a glass of wine.

10. How should I introduce myself to multiple interviewers?

Extend your hand for a handshake, make direct eye contact with each interviewer, introduce yourself with both your first and last name and don’t forget to smile. Keep your free hand out of your pocket when shaking hands.

The warm twitter and email response to last week’s post on phone interview etiquette inspired me to bring you a part two on the same topic.

I asked Ann Bohl Deacon, owner of Deacon Recruiting and a leader in employment placement to weigh in on her professional telephone interview tips. Ann and her team of experts have coached countless professionals through interview etiquette including the phone interview process. I’m sharing our Q & A and Ann’s tips below.

1. Diane: What should never be discussed on an initial phone interview?

Ann: Initial phone screens are just that – a screening tool.  This is the time for the recruiter to obtain basic information in an effort to determine whether or not this person is qualified for a face to face meeting.  Initial screens are usually aimed at clarifying work history (basic roles in each position, reasons for leaving, and salary earned, to name a few) and a basic skill set for the position.  In my opinion, interviewees should avoid discussing any matters that project an assumption of being hired.  For example, this is not the time to discuss topics such as desired salary or benefits, upcoming travel plans or other personal matters that could potentially impact employment, or promotion opportunities.  Interviewees are better advised to be prepared with resume in hand, answer questions directly, honestly and succinctly, and to follow up with a couple of questions regarding the next steps of the process and/or the nature of the role in the event it’s unclear.

2. Diane: What is the most important thing and interviewee can do to make a favorable impression during a phone interview?

Ann: First and foremost, I would suggest prepare, prepare and prepare some more!  Interviewees should review the company’s website and the specific job description well before the interview, jotting down questions they may have about either.  Approximately 15 minutes before the interview, interviewees should gather the resume (preferably the same one that was sent to the recruiter so that you are both looking at the same document), and a pen and pad for note taking.  If the interviewee has been asked to call the recruiter they should make certain they call them at the exact time agreed upon.  Doing otherwise is as unprofessional as showing up late to the face to face meeting! Conversely, if the recruiter will be calling the candidate, the candidate should ensure they are in a quiet place where they will not be interrupted.  In addition, they should ensure a strong charge if using a cell phone or, better yet, use a land line to avoid any issues that often arise with a cell phone, i.e. dropped calls, poor reception.

The interviewee should be keenly aware of their tone of voice and inflection, making every effort to project a positive, cheerful attitude. Oddly enough, this is usually helped by dressing the part!  Even though the interviewee can’t be seen by the recruiter, always dress for the interview to get in the mindset of being interviewed.  Rolling out of bed 5 minutes prior to the interview will make a negative impression, guaranteed!

Thank you, Ann, for your professional expertise!

Ann Bohl Deacon is the Founder and CEO of Deacon Recruiting / Deacon Professional Services. Deacon Recruiting was recently recognized as the number one search firm by the San Antonio Business Journal.  Visit Ann’s career tips page for more pointers on the interview process.  

Being single on Valentine’s Day is no reason to curtail plans of a fun get-away or night out! In fact, with the following Valentine’s etiquette tips you may find that Valentine’s Day 2012 will be a holiday you’ll remember for years to come.

Valentine’s Day Etiquette Tips for the Single Girl or Guy

1. Valentine’s Day getaways packages aren’t just for couples.  Take advantage of the great spa and hotel packages offered this time of year. Instead of inviting a significant other, make it a fun girls weekend.  Chocolate-covered strawberries taste just as sweet when enjoyed with a friend, and who wouldn’t enjoy a relaxing massage or spa treatment? Check out sites where you can find discount offers for extra savings.

2. Plan ahead.  Fun times are had when friends are gathered – whether at a restaurant, a friend’s house or somewhere in between.  Make your reservations early and don’t just limit your fun to Valentine’s Day. Choose an alternate night for better service and fewer crowds.

3. Make it a movie night.  Movies have a wonderful way of taking us to another place entirely.  Consider adding a trip to your local movie theater to the agenda. Even better, plan to attend a live performance at your local theatre.  Pick a movie or theatre performance that is lively and upbeat. Invite a friend and go out for gelato or a cup of coffee and dessert afterwards!

4. Treat yourself.  There is no reason you can’t splurge on something indulgent if your budget permits.  If you’re watching your wallet, pamper yourself by making your favorite dish and eating in your pajamas while watching a television show. Do something you wouldn’t ordinarily do for yourself.

5. Laugh a little. Laughter has a wonderful way of elevating our mood.  Remember to include humor into your Valentine’s mix (but certainly not at the expense of others).   What about a night-out to your local comedy club or watching your favorite comedian on Netflix with a friend?

6. Get creative.  Look for a local art or pottery studio that offers group classes paired with wine and hors d’oeuvres.  You’ll explore your creative side and have a blast with people you enjoy!

Valentine’s Day has a romantic way of bringing out our emotional side – either you are in love, wish you were in love or miss someone you have loved and lost.  By all means acknowledge your feelings but remember not to dwell on the past.  Living in the moment and enjoying time with trusted confidants and family are two of life’s greatest treasures!

XOXO,

Do you have a telephone interview scheduled for a job you’ve set your sights on? Always remember the reason for the telephone interview is to impress the recruiter and convince him or her that you are worthy of a face to face interview. Make no mistake – this is an elimination process and it is in your best interest to do everything you can to prepare as if it were your only shot…because it may be. Take a look at a few of my telephone etiquette tips below:

Phone Interview Etiquette: The Do’s and Don’ts…

1.  Do your research before the interview. The person on the other end of the telephone can tell if you are quietly trying to open up your internet server and scan their website for information that you should have checked on before the call. Find out the key players, how long the company has been in business, what type of clients they serve and what their community involvement entails.

2. Do be equipment savvy. Don’t attempt to carry on a conversation on a cell phone if you have access to a land line. The reception is always most clear when you are sitting at a desk in a quiet room rather than a coffee shop or deli. Disable all other phone lines and make sure there is no background noise such as vacuum cleaners, barking dogs or children crying for their mid-morning snack.

3. Do make a connection. Once you have made the initial contact, and before the telephone interview, ask if you may send more information such as your professional website or blog for them to review. This allows the interviewer to form an initial impression (hopefully positive!) and put a face with a voice while he or she is speaking with you.

4. Do have questions ready.  Have a few carefully composed questions ready (and by your side) for the call.  This is where a phone interview is actually an advantage – you can read your questions from your notes to prevent stumbling.  Just remember to sound as natural as possible and don’t let the interviewer hear you shuffling papers!

5. Do have a snack before you answer the telephone. Overactive nerves may have you wanting to grab the bag of chips on your desk – avoid putting anything in your mouth while you are answering questions. Have a glass of water nearby or a warm cup of herbal tea to help you keep your throat clear. Avoid caffeine if you have a tendency to get jittery.

6.  Don’t fidget. Swinging from side to side of your chair, pacing the floor or twirling your hair can all be heard through the telephone line. Tapping on a pencil, clicking a pen and other nervous habits are distracting and come across as lacking self-confidence.  Do practice good body language and it will positively affect the tone of your voice and even boost your confidence level. When you feel good you look and sound good!

7. Don’t use speaker phone. Unless you are absolutely certain that your voice will come across crisp and clear, using a speaker phone may make your voice sound as if you are in a tunnel and the interviewer may have difficulty “reading” confidence and clarity in your voice. Always ask before putting anyone on a speaker phone.

8. Don’t interrupt. Listen carefully to the question and answer the question to the best of your ability. Be concise and to the point without rambling. Be careful not to interrupt the interviewer because you think you know what he or she is about to ask.

9. Don’t forget to follow-up.  An email thank you is an acceptable follow-up within 24 hours of the phone interview.  However, do not neglect to send a handwritten thank you note as well.  Drop your thank you note in mail the same day, while the interview is still fresh on your mind.

10.  Don’t forget to smile.  As silly as it may sound, wearing a smile during your phone interview is important.  Smiling improves your state of mind and gives your voice a cheerful boost.

Bonus tip: Although you will most likely be at home during your telephone interview, consider getting out of your pajamas and put on a professional business casual outfit. While you will not see the interviewer face to face, you will feel more composed, aware and ready to take on the day after the interview is complete.

Good Luck,

You have a good job in a successful company. Even better, the boss seems very cool, the kind of person you’d like to hang out with and be BFF’s with outside of the office. Word of caution…beware. The undertones of office politics are always at play and that it’s very difficult for friendship and professionalism to co-exist.

No matter how much you two enjoy each other’s company, your boss is still someone who has the power to critique your work, reprimand you, demote you or even fire you someday.  Remember, anything you tell a supervisory “friend” at work will be viewed through the lens of “how will it affect her performance here?”

Here are six tips to help navigate the waters of boss-friend office relationships.

1.       Don’t let your professional guard down – Regardless of how friendly you are with your boss, keep the intimate details of your personal life out of the office.  Confiding in him or her about your troubled marriage may not only potentially send mixed signals if they are of the opposite sex but make you appear unstable if you don’t do something about a rocky or difficult relationship. Your judgment can eventually come in question.

2.       Avoid friending your boss on Facebook and other social media sites. Resist the urge to request your boss as a friend on their social media page. It puts both you and your supervisor in an uncomfortable position and you may be sorry when he or she sees something that is meant for close family and friends. If you are already Facebook friends, stay on your guard and avoid posting anything that may cast a shadow of doubt on your good judgment.

3.       Avoid asking questions or discussing your boss’s personal life. While your boss may feel comfortable enough to give you details of her tumultuous love affair or shaky relationship with her boss, be careful to not offer your opinion of how you think she should handle the situation. You don’t want to be responsible for a decision she later regrets.

4.       Don’t expect to continue a friendship once your friend receives a promotion and becomes your boss. Chances are that your relationship may wane once your friend has to supervise you as an employee. It would naturally feel uncomfortable for a friend to start evaluating your job performance and skill level. Stay focused on your job and keep your new relationship in perspective. Start to cultivate new friends and don’t take it personally.

5.       Arrange a “safe” environment for friendship. Playing on the same sports team or bowling league is a good way to build a relationship without getting too personal in a friendly and social environment. Avoid excessive drinking (alcohol) at these outings to curtail unnecessary happy hour gossip.

6.       Is it ever possible to be friends with the boss? It’s possible but the odds are against you. No matter what the circumstances of your friendship, office politics and boss-friend BFF’s are not the best ingredient for long term employment success. Continue to keep work relationships courteous, friendly and above all, professional.

After posting last week’s attire quiz, we received an overwhelming amount of feedback from the guys who wanted a similar quiz. You asked and we answered…

What To Wear to A Job Interview: Men’s Attire Quiz

1. True or False: A charcoal gray suit and black loafers with a prominent designer buckle is the mark of professional polish.

False. A pair of loafers detracts from the professionalism of your sharp looking charcoal gray suit. And while you are at it, get rid of that big buckle on the side of your shoe – unless you are dressed down and casual. P. S. Toss the square toes and tire- tread soles.

2. True or False: A crisp white shirt is a boring choice and shouldn’t be worn unless you want to come across as lacking personality.

False. Oh contraire! A nicely pressed, crisp white shirt is the most powerful color choice and should be a staple in every executive wardrobe. Wait for a sale and buy them by the bushel.

3. True or False: A black suit is the best option when interviewing for a job.

False. Black is a harsh color and can easily come across as morbid, severe and unflattering to a sallow complexion. Select a dark gray or dark navy suit as a better alternative.

4. True or False: Never wear red to a job interview.

False. If you are considering wearing your holiday velvet red jacket to your job interview, the answer is a resounding “NO!” however; a tasteful repp tie with a splash of deep red attracts attention to your face and leaves a favorable first impression.

5. True or False: During the hot summer months, a good quality linen sports jacket sends the message of “cool and confident”.

False. There is nothing cool or confident about a wrinkled item of clothing. You’re best choice is a 100% worsted wool suit, which will breathe and allow you to feel and look cool and confident…sans the wrinkles.

6. True or False: An expensive watch with a splash of a few diamonds enhances a man’s style.

False. Your employer may wonder what you have been selling or embezzling if you are applying for your first job wearing so much bling. The most professional choice is a conservative watch with a leather or link band. And, no, a sport watch with a suit is another job interview faux pas.

7. True or False: When walking in to your job interview, all three buttons of your suit jacket should be buttoned, until you sit down.

False. The standard rule is Sometimes-Always-Never, button the first button sometimes, the second button always and never button the third button. And speaking of never, don’t attempt to wear a 4-button suit unless you are very tall, lean and play for a winning basketball team.

8. True or False: The most professional shoe choice is a classic leather lace up.

True. While it would be very tempting to slip on your broken in Sperry’s, it would be to your advantage to invest in a good pair of professional looking shoes to complete your corporate look. Again, wait for sales or check the outlet stores and buy the best quality shoe you can afford.

9. True or False: Your socks should match your pants.

True. Your socks should match the color of your trousers rather than your shoes. Why? Because if your socks are the exact color of your shoes it will give the illusion of a boot – and wearing boots with a suit is a big no no! And, that’s right guys, even if you live in Texas…boots do not belong at a job interview (for more of my Texas rant see number 13).

10. True or False: Shoes with tassels are a good business shoe investment.

True. Unless the tassel is the size of a pompom, a nice leather shoe with a conservative tassel is a good choice for a Casual Friday look.

11. True or False: If your interviewer suggests you wear Business Casual to the second interview you are safe to wear jeans and a golf shirt.

False. Unless stated in their company policy manual, (and you don’t know because you have not been hired yet!), the most appropriate Business Casual choice is a nice pair of slacks, a button down shirt, a sport coat and a good quality pair of leather loafers.

12. True or False: A sport coat always requires a tie.

False. A sport coat is a casual, yet professional version of Business Casual and does not require a tie.

13. Question from a reader: I’m from Texas; can I wear my boots to a job interview?

Please listen very carefully …absolutely, positively, absolutely not. I am sorry, BUT, we already fight a stereotype here in Texas and contrary to popular belief, not everyone drives a truck, owns a horse, milks a cow and wears a 10-gallon hat. If you are applying for a job in ranching, farming, or drilling, wear your boots with pride and discretion, but if you are applying for a conservative position at a bank, law office or accounting firm, in or out of the state of Texas, refer to numbers 1 – 12! Take this advice and you can consider this bullet “Lucky 13!”

Good luck on your job interview.

Whether the New Year has brought you new career opportunities (Congratulations!), or you are just interested in polishing your professional presence, keep in mind that your image makes a strong statement about your executive image. Take my job interview attire quiz and see how you “shine”:

1. True or False: A two-piece matched suit (with pants or skirt) is more “off-putting” than a fun, floral dress.

False – A two-piece suit is always the best option when interviewing for your dream job. A fun, floral dress is fine for a ladies luncheon but not the best first impression when attempting to land a job.

2. The best option for nails during a job interview is:
a. A neutral nude shade
b. A French manicure with subtle gold tips
c. A bold deep burgundy

A neutral shade of nail color is always a safe choice. Nails should be neatly manicured, trimmed and polished for a professional look.

3. True or False: Covering tattoos during a job interview is a must.

True – Unless you are applying for a job at a tattoo parlor. While some employers may sport a tattoo of their own, it’s always best to err on the side of caution.

4.True or False: Capri pants are perfectly fine with a conservative sweater set.

False – Capri pants are considered too casual for the office unless you are already hired and you work in an environment that is “capri” friendly. A sweater set is a Friday casual option.

5. The best choice for interview footwear is as follows:
a. Pumps with a moderate heal in a single hue
b. My favorite Dolce sky-high heel in a leopard print.  After all, a girl’s got style!
c. Bronze colored sandals with a small heel and a tasteful accent buckle

A– There are some staple items that must be in every girl’s wardrobe and a moderately heeled stylish pump is the way to go for a job interview.  Okay, I admit, I love heels but you are not walking the red carpet – unless the office carpet is red.

6. True or False: Always color-coordinate your purse, briefcase, business card holder, belt and leather portfolio.

 False – First of all, only carry a briefcase or portfolio, not a purse, and definitely not all three at once—you don’t want to look like you are selling leather goods as you walk through the door. Your business card holder does not have to match but should look professional rather than social. Your belt should compliment with you entire outfit.

7. True or False: The waft of your signature scent as you exit the interview will leave a lasting impression.

 True – But not a good one! Go light on the scent and heavy on the skills.

8. True or False: A ponytail is acceptable for a job interview.

True/False – If the ponytail is the same one you wear to the gym – False. If you are wearing a chic ponytail with conservative style – True.

9. True or False: There’s no harm in wearing a thin trendy hair feather that compliments the natural color of your hair.

 True – If you are applying for a lifeguard position. False if you are applying for a job with me (or most other executive positions).

10. True or False:  Wearing a bold piece of jewelry such as your grandmother’s charm bracelet or multiple bangles will be a great conversation starter.

False – While a few pieces of conservative accents are fine, noisy jewelry is distracting and diverts the attention of the interviewer.

Remember to take my interview attire tips with you as you set out towards advancement in 2012!

Yours in Fashion,

The start of a new semester is always a good time to review a few College Classroom Etiquette Tips:

 1. Don’t assume your laptop is a welcome guest – While many universities encourage you to bring your laptop to class, it’s not a universal theme with all schools. Professors are often concerned with the use of laptops in class because odds are students are actually on Facebook when they say they are taking notes. Imagine that! Your professor should specify on the first day, if not, ask.

2. Turn it off – Disruptions such as a cell phone going off, head down and texting, or one ear bud in your ear while listening to your favorite tunes is not a welcome addition to class. Your undivided attention is most respectful and responsible.

3. Monday morning blues – Repeatedly missing your Monday morning class with multiple excuses for your absence will soon fall on deaf ears when you are captured on FB living large on Sunday evening or eating breakfast at your favorite restaurant at the same time you are supposed to be in class.

4. Your prof’s name is not Jim until he says so – Until you are asked by your professor to call him or her by their first name, err on the side of caution and address them with their proper honorific, Dr., Ms. or Professor. While college campuses are often more casual than high schools, it is up to each instructor to guide you as to what they prefer to be called.

5. Dress appropriately – PJ’s and house slippers are not for the classroom. Even if you can get away with it, think of the image you are projecting when a professor is determining how dedicated you are to the subject. If you are on the fence between pass/fail, you have a better shot at pass if you are not sitting in class in your underwear.

6. No such thing as “fashionably late” – If class starts at 10:00 am, be in your seat by 10:00 am…not 10:05 or 10:15. Again, the impression you make is paramount to your future success. Your professor can be a mentor, a job reference or your worst nightmare when it comes to securing a job, an internship, a scholarship or a vote of confidence to another teacher or future employer.

7. Snack with discretion – While you may be running from one class to another and your stomach is growling to the tune of Adele’s Rolling in the Deep, pick food items that don’t have an overpowering smell or make a nasty mess. A tuna salad or Frito pie are not on the top 10 list for obvious reasons. There should be no smell, sound or onion bits left behind when you leave class.

8. Choose your seat wisely – A corporate tip that applies to university students, select a seat within the first three rows of the classroom. You will definitely be noticed if you are sitting in the last row, last seat with one foot out the door. The message it sends is that you are not interested and not involved. While you don’t have to sit in the front row, the second or third row is still a good showing of being in the game.

9. No bells or whistles – If you have an alarm on your watch, turn it off. It’s annoying to hear a beep every half hour to remind your professor that you are a clock watcher. Checking your watch every 15 minutes to see how long you have left sends the message that you are anxious to get out of class because you have something better to do.

 10. Avoid monopolizing your professor’s time- If you would like to have a lengthy conversation with your professor or need clarification on a certain topic, make an appointment to meet after class. Don’t linger after with a list of questions that you could have easily asked in class and everyone could have benefited from.

11. No video or recording unless approved in advance – Nothing should be taped unless you receive prior permission from your professor. And certainly, don’t put anything on social media that has not been previously approved by your professor or the department head. When in doubt, ask.

12. Treat your T.A. with courtesy – Though your class’ teaching assistant may be your age, offer the same respect you would the professor. They are there to help you with the assignments, not hand out the answers—bribing them with Twinkies generally will not work.

Good luck this semester!

For more of my university tips, visit The McCoy College of Business at Texas State University.